Shipping Policy
At Bison Enterprises, we aim to deliver your premium leather products swiftly and securely. Below are the details of our shipping policies:
- Processing Time: All orders are processed within 5-7 business days. Orders are not processed on weekends or holidays.
- Shipping Rates: Shipping rates are calculated at checkout based on the delivery location and product weight. We offer both standard and expedited shipping options.
- Estimated Delivery Time:
- Standard Shipping: 3-7 business days.
- Expedited Shipping: 2-4 business days. - International Shipping: We offer international shipping to select countries. International shipping times and costs vary by location.
- Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
Return & Exchange Policy
Your satisfaction is our priority. If you’re not fully satisfied with your purchase, we offer a hassle-free return and exchange process:
- Eligibility for Returns: Items must be returned within 15 days of delivery. Products should be in unused condition, with original tags and packaging.
- Return Process:
Contact us at support@bison-enterprises.com to initiate the return.
We will provide you with return shipping instructions.
Once we receive the item and verify its condition, we will issue a refund within 7 business days. - Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
- Exchanges: If you wish to exchange a product, follow the same return process and specify the item you wish to exchange for.
- Non-Returnable Items: Custom-made or personalized products are not eligible for return unless faulty.
Refunds Refunds are processed to the original payment method. Please allow 5-7 business days for the refund to appear on your statement.
